In line with our stance on providing excellent
after-sales service, all Tecno & Tecnogas products come with
a minimum guarantee of one year. In the rare event of product fault,
we have ten groups of highly trained service technicians on call
at the SRI's parts and repair centre. For the convenience of our
users, a substitute of the faulty product will be offered for loan
should repair services require a week or more. To maintain the quality
of our best-selling products, we have four major after-sales teams
specialising on gas cookers, washing machines, refrigerators, airconditioners,
small kitchen appliances and aircon installation.
What's more, products requiring week-long repair services automatically
entitle the customer to an emergency product loan. Because we understand
that good after-sales service can keep your clients coming back
again and again. And our's have.